Showing posts with label belkin. Show all posts
Showing posts with label belkin. Show all posts

Saturday, November 07, 2009

stupid belkin router

I try not to complain too much but i seriously can't take it anymore. Since i moved house last year we had been using my old router, a cnet wired router that though old worked very well. It can go for weeks without needing a restart but i had this dream of a wireless home so we got a belkin router.

Just so you know belkin is among on of the most expensive routers you can get. People are drawn to it regardless by their lifetime warranty sort of, kind of makes it worth it. We got the f5d7632-4 model.

It didn't take long for problems to start surfacing. Get this, every night at around 6.30 the router disconnects from the internet and refuses all attempt to get it back online until around 10 or 11. At first i thought it was streamyx screwing with the line, so i spent a few weeks calling them everytime the router disconnects. After trying that for a while it was obvious it was not tm's fault so someone suggested it could be a worm in one of the computers so we tried isolating the computers to see if it really was one of the computers causing the disconnects, that didn't work.

I've tried looking at the belkin website for a new firmware for this model but they don't even have a listing for this particular model. Its like the product never existed. It is obvious its a defective model. I expect them to recall all defective models and replace them with better ones. I've looked at their press releases to see if they did that in the past but nothing.

I am not happy with belkin. I tried to send them an email to express my displeasure but can't find the right one. No use blasting the wrong people. And it appears i'm not alone on this. A quick look at lowyat forums and there are people complaining and advising others not to purchase this model. I just hope that we can return it and get a new model. This makes the second big company that has let me down in terms of service and quality of products. I sure am not getting anything belkin again.

-ONWARD